Privacy Policy

Introduction

Kaligon Ltd ("Kaligon", "we", "our", or "us") operates Kaligon Cloud, a cloud infrastructure platform providing virtual machines, storage, and related services. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our services.

Scope of This Policy

This Privacy Policy applies to information we collect about you as a customer or website visitor, including:

• Account registration and profile information
• Billing and payment information
• Communications with our support team
• Usage data and service metrics
• Information collected through cookies and similar technologies

Important: This policy does not apply to any data, content, or information that you store, process, or transmit using our cloud services ("Customer Content"). You retain full ownership and control of your Customer Content, and we process it solely on your behalf as a data processor in accordance with our Terms of Service.

Information We Collect

Information You Provide

• Account details: name, email address, company name, and password
• Billing information: billing address and payment method details (we do not store full credit card numbers on our systems)
• Support communications: messages, tickets, and feedback you send us
• Any other information you choose to provide

Information Collected Automatically

• Device information: IP address, browser type, operating system, and device identifiers
• Usage data: pages visited, features used, and actions taken within our dashboard
• Service metrics: resource utilization, performance data, and system logs necessary to operate and improve our services
• Log data: server logs including access times, error logs, and API request metadata

How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our cloud services
• To process payments and manage billing
• To respond to your inquiries and provide customer support
• To send service-related communications (e.g., maintenance notices, security alerts)
• To detect, prevent, and address fraud, abuse, and security issues
• To analyze usage patterns and improve our services
• To comply with legal obligations and enforce our terms
• To send marketing communications (only with your consent, and you may opt out at any time)

Customer Content

Any data you upload, store, or process on Kaligon Cloud infrastructure ("Customer Content") remains yours. We do not access, use, or share your Customer Content except as necessary to provide and maintain the services you request, to comply with the law, or to enforce our Terms of Service. We act as a data processor for Customer Content, and you remain the data controller. Our handling of Customer Content is governed by our Terms of Service and any applicable Data Processing Agreement.

Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• Service providers: Third parties who assist us with payment processing, analytics, customer support, and infrastructure operations, bound by confidentiality obligations
• Legal compliance: When required by law, legal process, or government request
• Safety and security: To protect the rights, property, or safety of Kaligon, our users, or others
• Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users
• With your consent: When you have given us permission to share your information

Data Storage and Security

We implement industry-standard security measures to protect your information, including TLS 1.3 encryption for data in transit and AES-256 encryption for data at rest. We maintain strict access controls, conduct regular security assessments, and follow security best practices. Your data may be stored and processed in our data center locations (US East, UK London, Netherlands) depending on your selected region. While we strive to protect your information, no method of transmission or storage is 100% secure.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. After account termination, we retain certain information as necessary to comply with legal obligations, resolve disputes, enforce our agreements, and for legitimate business purposes such as fraud prevention. Billing records are retained as required by applicable tax and accounting laws.

Cookies and Tracking

We use cookies and similar technologies to operate our website, remember your preferences, understand how you use our services, and improve your experience. Essential cookies are necessary for the website to function. Analytics cookies help us understand usage patterns. You can control cookie preferences through your browser settings, though disabling certain cookies may affect functionality.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Data portability: Request a copy of your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time

To exercise these rights, contact us at info@kaligon.com. We will respond to requests within the timeframes required by applicable law.

International Data Transfers

We operate data centers in multiple regions. Your information may be transferred to and processed in countries other than your own. When we transfer data internationally, we implement appropriate safeguards to protect your information in compliance with applicable data protection laws, including GDPR for European users.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by posting a notice on our website or sending you an email. Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:

Kaligon Ltd
Email: info@kaligon.com